Frequently Asked Questions
Have a question? There’s a good chance you’ll find the answer right here at SpinDog. We’ve gathered the most common questions and provided clear answers, so you can quickly get the information you need without any hassle.
FAQ
How do I get started with a SpinDog account?
Creating your account is a breeze. Just click the ‘Sign Up’ button on our homepage, fill in a few details on the registration form, and hit ‘Create Account’. We’ll pop a welcome email over to you, and you’ll be taken straight to the deposit page to get started.
Can I have more than one account?
No, to ensure fairness and security for all our players, we operate a strict one-account-per-person policy. Any duplicate accounts found will be closed.
I’ve forgotten my password. What should I do?
Don't worry, it happens! The quickest way to get back in is to click ‘Log In’, then select the ‘Forgot Password?’ link. We'll send an email to your registered address with a link to create a new one – you'll be sorted in under a minute. If you can't access your email, please get in touch with our Customer Support team via Live Chat or at [email protected]. After confirming a few security details, we’ll help you reset it.
Why do I need to verify my account? (KYC)
As a casino licensed and regulated in the United Kingdom, we are legally required to verify the age and identity of our players. This process, known as 'Know Your Customer' (KYC), helps prevent underage gambling and protects your account from fraud. You will need to complete verification before you can deposit and play.
How do I upload my documents for verification?
Simply log in and head to the ‘My Account’ section of your profile. Click on the ‘Documents’ or ‘Verification’ tab, where you can securely upload the required files and track their approval status.
How can I close my account?
If you wish to close your account, please contact our Customer Support team. They can process a temporary or permanent closure for you. If you're concerned about your gambling, please let us know so we can guide you towards our responsible gambling tools.
How do I add another currency to my account?
Once logged in, go to your profile and click on ‘My Account’. You’ll see an ‘Add Currency’ button – just click it and choose your desired currency from the dropdown list.
How do I know if my deposit has gone through?
Your deposits should appear in your balance almost instantly. You can always see your current balance in the ‘My Account’ section at the top of the page.
Are there any fees for deposits and withdrawals?
We don't charge any fees when you deposit funds into your SpinDog account. However, your bank or payment provider may charge their own fee. For withdrawals, any transaction fees from your payment provider are your responsibility. We will always make any of our own fees clear before you confirm the withdrawal.
What are the minimum deposit and withdrawal amounts?
The minimum for both deposits and withdrawals is typically £10. However, this can vary slightly depending on the payment method you choose. All limits are clearly displayed on the cashier page.
What payment methods do you accept in the UK?
We accept a wide range of popular UK payment methods, including Visa and Mastercard debit cards, PayPal, and other secure e-wallets. Please note that due to UK regulations, we cannot accept credit card deposits.
Can I play on my mobile?
Absolutely. Our website is fully optimised for mobile and tablet devices. Simply open your browser, go to SpinDog.com, log in, and you can play our games on the go – no app download required.
What happens if I get disconnected during a game?
If your internet connection drops, the game will pause. Once you reconnect, you can simply relaunch the game and you’ll be able to resume exactly where you left off. The only exception is in live multiplayer games where the round may continue without you.
How do I know the games are fair?
Your trust is our priority. All our games use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and unbiased. We are regularly audited by independent bodies to guarantee fairness, as required by our UK licence.
Is my personal and financial information safe?
Yes, completely. We use state-of-the-art SSL (Secure Socket Layer) encryption to protect all data sent to and from our site. Your personal information is kept strictly confidential and is used solely to provide you with our gaming services, in line with our Privacy Policy.
What responsible gambling tools do you offer?
We are committed to safer gambling. In the ‘Responsible Gambling’ section of your account, you can set Deposit Limits, use our 'Reality Check' timers to keep track of play, take a short 'Time-Out', or activate a 'Self-Exclusion' for a longer break. We strongly encourage all players to explore these tools.