SpinDog Privacy Policy
1. Our Commitment to Your Privacy
1.1. At SpinDog, we are committed to protecting your personal data. As a data controller licensed by the UK Gambling Commission (UKGC), we have a legal duty to process player data to provide our services and meet our regulatory obligations.
1.2. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and how we keep it safe. It also outlines your rights under UK data protection laws.
1.3. This policy is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1.4. We may update this policy occasionally. We will notify you of any significant changes, but we encourage you to review this page regularly.
2. The Information We Collect
To provide our services, we may collect and process the following personal data:
- Identity & Contact Data: Your full name, date of birth, email address, phone number, and residential address, provided during account registration.
- Communications: Records of your correspondence with us via email, live chat, or other channels.
- Transactional Data: A full history of your account transactions, bets, deposits, and withdrawals.
- Technical Data: Details of your website visits, including your IP address, login data, browser type, device information, and traffic data recorded by our systems.
- Verification Data (KYC): Documents requested to verify your identity, age, and source of funds, as required by UK anti-money laundering regulations. This may include copies of your passport or driving licence, recent utility bills, and bank statements.
- Marketing & Feedback: Your preferences for receiving marketing materials, and your responses to surveys or customer feedback requests.
3. How We Use Your Information (Our Legal Basis for Processing)
We process your data for specific purposes and only when we have a legal basis to do so.
| Purpose | Type of Data Used | Legal Basis for Processing |
| To provide our gaming services (manage your account, process bets) | Identity, Contact, Transactional, Technical | Performance of a contract with you. |
| To process payments (deposits and withdrawals) | Identity, Transactional, Verification | Performance of a contract with you. |
| To comply with legal & regulatory duties (KYC, AML, responsible gambling) | Identity, Contact, Transactional, Verification | Legal obligation under UK gambling and AML laws. |
| To provide customer support | Identity, Contact, Communications | Performance of a contract with you. |
| To prevent fraud and protect our business (monitoring activity) | All data categories | Legitimate interests (to protect our commercial assets). |
| To send you marketing offers | Identity, Contact, Marketing | Your explicit consent (opt-in). |
| To improve our services (analysing trends and data) | Anonymised Technical & Transactional Data | Legitimate interests (to improve our product). |
4. Marketing Communications
4.1. We will only send you marketing materials (e.g., promotional offers, news) if you have explicitly opted in to receive them.
4.2. You can withdraw your consent at any time by changing the settings in your player account or by contacting our customer support at [email protected].
4.3. If you win a prize or contest, we may ask for your consent to use your name or username for promotional purposes. This is separate from general marketing and is not a condition of receiving your winnings unless specified in the promotion’s terms.
5. Sharing Your Data (Data Recipients)
We will never sell your personal data. We only share it with trusted third parties when necessary.
- Within Our Group: We may share data with other companies in our corporate group for operational purposes.
- Service Providers: We use third-party providers for services like payment processing, website hosting, fraud prevention, and marketing analytics. We have contracts in place to ensure they protect your data.
- Regulatory & Law Enforcement Bodies: We are required to share data with the UKGC, law enforcement agencies, and other authorities to comply with our legal obligations, investigate fraud, or prevent crime.
- Business Transfers: In the event of a merger, sale, or restructuring of our business, your personal data may be transferred as part of the assets. We will notify you before such a transfer occurs.
6. Data Retention
6.1. We retain your personal data for as long as necessary to fulfil the purposes for which it was collected.
6.2. Due to anti-money laundering (AML) regulations in the UK, we are legally required to retain your personal and transactional data for a minimum of five years after your account is closed.
6.3. After this period, your data will be securely and permanently deleted or fully anonymised for statistical purposes.
7. Security of Your Data
7.1. We are committed to protecting your data. We implement robust technical and organisational security measures, including data encryption, access controls, and secure servers, to prevent unauthorised access, loss, or disclosure.
7.2. Your account is protected by a unique ID and password. We strongly recommend you enable two-factor authentication (2FA) for added security and never share your login details.
8. Your Legal Rights
Under UK data protection law, you have the following rights regarding your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure (‘Right to be Forgotten’): You can request the deletion of your data, although this is subject to our legal data retention obligations (see Section 6).
- Right to Restrict Processing: You can ask us to temporarily halt the processing of your data in certain circumstances.
- Right to Data Portability: You can request that we provide your data in a machine-readable format to you or another service provider.
- Right to Object: You can object to us processing your data for our legitimate interests.
To exercise any of these rights, please contact our Data Protection Officer at [Insert DPO Email Address, e.g., [email protected]].
9. Right to Complain
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO). You can find their contact details at www.ico.org.uk.
10. Cookie Policy
10.1. We use cookies to improve your experience on our website. Cookies are small text files stored on your device.
10.2. We use the following types:
* Strictly Necessary Cookies: Essential for the website to function (e.g., keeping you logged in). These do not require consent.
* Functional & Advertising Cookies: Used to analyse site usage, remember your preferences, and measure the effectiveness of our marketing.
10.3. We will only place functional and advertising cookies on your device if you provide your explicit consent through our cookie consent banner. You can manage your cookie preferences at any time.